Key Recommendations for Libraries and Library Staff

Help patrons find information. Don’t tell them what to do.

This keeps E-Government service at a low risk.

Initial steps

• Review Florida Statute § 768.28(9)(a) provision that states that employees do not have personal liability for actions taken in good faith during the course of employment.
• Use click-through disclaimers and personal interactions emphasizing that library staff can assist users in searching for E-government resources, but can not give advice or choose forms.
• If a library chooses to be an ACCESS Florida Community Network Partner with the Department of Children and Families, it should choose “Information Site” or “Self-Service Site.” Read the terms carefully before signing.
• Offer accessible computer equipment so that patrons with disabilities can enter their own data and click e-signature links.

Daily basis

• Treat all users equally, including with regard to cell phone use.
• Let users know staff can help them find information, but cannot give advice.
• Do not type in (or view if possible) sensitive information such as social security numbers, credit card numbers or passwords. Help users learn to create strong passwords.
• Do not click e-signature links. Users must be responsible for reviewing and submitting forms.
• Do not assist with court forms that require a signature of the person assisting the form. Some court forms must be retained for six years.
• Do not keep user files.

Network security

• Keep network security up-to-date in accordance with best practices.